Frequently asked questions

What are the check-in/check-out times?
Check-in is available from 3:00 PM and check-out is until 12:00 PM. You can contact the hotel if you would like an early check-in or late check-out.

Can I benefit from a late check-out?
Late check-out is possible subject to availability. Please feel free to request this at reception.

Is the room rate per person or per room?
Our rates are per room, regardless of occupancy (within the maximum capacity allowed).

Are tourist taxes included in the price?
Tourist taxes are not included in the room rate and must be paid on site.

Is breakfast included in the price?
It depends on the offer you chose when you made your reservation. Some include breakfast, others do not.

What are the breakfast hours?
Breakfast is served daily from 7:00 AM to 10:30 AM.

Is it possible to leave luggage at the hotel before check-in or after check-out?
Yes, we offer a complimentary luggage storage service for our guests before check-in or after check-out.

Can I request a specific room number?
We will do our best to accommodate your preferences, depending on availability.

How can I specify a particular request?
You can add your request in the space provided when making your reservation, or contact us directly by email or phone.

How can I cancel or modify my reservation?
Cancellation or modification conditions vary depending on the rate chosen. Please refer to your reservation confirmation or contact us.

Which credit cards do you accept for payment?
We accept all major credit cards: Visa, Mastercard, American Express, and Maestro.

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Does the hotel accept vacation vouchers?
Yes, we accept ANCV vacation vouchers for reservations made directly with us.

Does the hotel offer smoking rooms?
No, the entire establishment is non-smoking.

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Is Hotel X committed to an eco-friendly approach?
Yes, we are committed to an eco-friendly approach.

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ZenPark parking lot: 224 rue Championnet, 75018 Paris

Public parking 550 meters away: 120 rue de Clignancourt, 75018 Paris

Are the bathrooms equipped with bathtubs or showers?
All our bathrooms are equipped withshowers. Only family rooms are equipped with bathtubs.

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Does the hotel have a restaurant?
We do not have a restaurant, but we would be happy to recommend nearby establishments.

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Does the hotel have Wi-Fi access?
Yes, Wi-Fi is free and available throughout the hotel.

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Is there a direct line in the room?
No, we do not have a telephone.

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Can I use an airport/train station shuttle service?
We can arrange a private transfer for you. Please contact us in advance for rates and reservations.

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What languages are spoken at the front desk?
Our team speaks French, English, Spanish, and Portuguese.

Is your establishment suitable for people with reduced mobility?
Yes, the hotel is accessible to people with reduced mobility.

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How much does a taxi cost from the airport?
The fare fora taxifrom Paris-Orly Airport or Paris-CDG Airport is approximately €50.

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Is it possible for three people to stay in a double room, for example?
No, you must book a family room.

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If I am traveling with a child, can I request a crib?
Yes, a crib can be provided free of charge upon request for children aged 0 to 2 years.

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