Frequently asked questions

What are the check-in/check-out times?
Check-in is possible from 3:00 pm and check-out until 12:00 am. Please contact the hotel if you would like an early check-in or late check-out.

Can I have a late check-out?
Late check-out is possible subject to availability. Please ask at reception.

Is the room rate per person or per room?
Our rates are per room, regardless of occupancy (subject to maximum capacity).

Are tourist taxes included in the price?
Tourist taxes are not included in the room rate and must be paid on site.

Is breakfast included in the price?
This depends on the package you choose when booking. Some include breakfast, others do not.

When is breakfast served?
Breakfast is served every day from 6:30am-9:30am on weekdays, and until 10:30am on weekends.
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Is it possible to leave luggage at the hotel before arrival or after departure?
Yes, we offer a free luggage storage service for our guests before check-in or after check-out.‍

Can I request a particular room number?
We will do our best to accommodate your preferences, subject to availability.

How can I specify a particular request?
You can add your request in the space provided when booking, or contact us directly by e-mail or telephone.

How can I cancel or modify my booking?
Cancellation and modification conditions vary according to the rate chosen. Please refer to your booking confirmation or contact us.

Which credit cards do you accept for payment?
We accept all major credit cards: Visa, Mastercard, American Express and Maestro.‍

Does the hotel accept vacation vouchers?
Yes, we accept ANCV vacation vouchers for bookings made directly.

Does the hotel offer smoking rooms?
No, the entire establishment is non-smoking.

Is Hotel x committed to an ecological approach?
Yes, we are environmentally responsible.

Do all rooms have safes?
No.

Are pets allowed in your establishment?
We accept small pets.

Does the hotel have a parking lot?
The hotel has its own parking lot.

Where is the nearest electric car charging station?
The nearest charging station is on Boulevard Voltaire or Rue des Boulets.

Do the bathrooms have baths or showers?
All our bathrooms have showers. Only family rooms have bathtubs.

Does the hotel have a restaurant?
We don't have a restaurant, but we'd be delighted to recommend nearby establishments.

Does the hotel have a terrace?
No, we do not have a terrace.

Does the hotel have a gym?
No, the hotel does not have a gym.

Does the hotel have wifi access?
Yes, wifi is free and available throughout the hotel.

Are all rooms air-conditioned?
Yes, all our rooms are air-conditioned.

Is there a direct dial telephone in the room?
No, we don't have a telephone.

Is there an airport/train station shuttle service?
We can arrange a private transfer for you. Please contact us in advance for rates and booking.

‍What languages are spoken at reception?
Our team speaks French, English, Spanish and Portuguese.‍

Is your establishment suitable for people with reduced mobility?
Yes, the hotel is accessible to people with reduced mobility. We have a PMR room on the ground floor.

Is there an elevator in the hotel?
Yes, the hotel is equipped with an elevator serving all floors.

How much does a cab cost from the airport?
The cost of a cab from Paris-Orly airport or Paris-CDG is around €45.

Which is the nearest metro station to the hotel?
The nearest metro station is Rue des Boulets, line 9, a 3-minute walk away.

Does the hotel have a restaurant?
We don't have a restaurant, but we'd be delighted to recommend nearby establishments.

Does the hotel have a terrace?
No, we do not have a terrace.

Can 3 people stay in a double room, for example?
No, you need to book a family or connecting room.‍

If I'm traveling with a child, can I request a cot?
Yes, a cot can be provided free of charge, on request from 0 to 2 years.

Is it possible to request an extra bed in my room?
No, it is not possible to have an extra bed in your room.