Frequently asked questions
Formalities: booking arrival departure
What are the check-in/check-out times?
Check-inis possible from 3:00 pm and check-out is until 12:00 am. You can contact the hotel if you require early check-in or late check-out.
Can Ibenefit from a late check-out?
Latecheck-out is possible subject to availability. Please ask at reception.
Is theroom rate quoted per person or per room?
Ourrates are per room, regardless of occupancy (within the maximum authorized capacity).
Are tourist taxes included in the price?
Visitortaxes are not included in the room rate and must be paid on site.
Is breakfast included in the price?
Itdepends on the offer you chose when booking. Some include breakfast, others do not.
What arethe breakfast times?
Breakfastis served Monday to Friday from 7am to 10am and e 7am to 12pm on weekends.
Is itpossible to leave luggage at the hotel before arrival or after departure?
Yes, we offer a free luggage storage service for our guests before check-in or after check-out.
Can Irequest a specific room number?
Wewill do our best to accommodate your preferences, according to our availability.
How tospecify a particular request?
Youcan add your request in the space provided when booking or contact us directly by e-mail or telephone.
How canI cancel or change my booking?
Cancellationor modification conditions vary according to the rate chosen. Please refer to your booking confirmation or contact us.
Whichcredit cards do you accept for payment?
Weaccept all major credit cards: Visa, Mastercard and American Express.
Does thehotel accept vacation vouchers?
Yes, we accept ANCV vacation vouchers for bookings made directly, for one room only
policies and safety
Does the hotel offer smoking rooms?
No, the entire establishment is non-smoking.
Is the Hôtel Orphée committed to an ecological approach?
Yes, we adopt an eco-responsible approach with concrete actions: reducing plastics, sorting waste, saving energy, etc. Hotel Orphée has been awarded the Green Key label since 2023.
Are all rooms equipped with a safe?
Wehave safes available in our classic and superior rooms
animals
Are pets allowed on your premises?
Weaccept small pets.
parking
Does the hotel have parking?
Yes, the hotel has parking available at €30 per day.
Where is the nearest electric car charging point?
It is located in the parking lot of the La Salepetriere hospital: 114 Boulevard de l'hôpital, 75013 Paris.
services: in-room, concierge, Facilities, wifi
Are bathrooms equipped with bathtub or shower?
Most of our rooms have showers. We have 5 rooms with bathtubs. Don't hesitate to ask for one at the time of booking.
Does the hotel have a restaurant?
We don't have any restaurants, but we'd be delighted to recommend some nearby. You can also find Orso's recommendations here!
Does thehotel have a terrace?
We have a small sunny terrace, ideal for breakfast, afternoon tea or evening cocktails.
Does thehotel have a gym?
No, we do not have a gym in the establishment. But we do work with the Neoness gym 100m from the hotel, which can accommodate our guests for an additional fee
Does thehotel have a spa?
Thehotel has a private Hamman, and bookable for one-hour slots. Access is offered to our overnight guests.
Does thehotel have a meeting room?
Wedon't offer meeting rooms, but we can recommend nearby establishments.
Is thehotel equipped with wifi access?
Yes, wifi is free and available throughout the hotel.
Are all rooms air-conditioned?
Yes, all our rooms are air-conditioned.
Is therea direct line into the room?
Nowe don't have in-room phones, but you can contact us via our app!
Can Itake advantage of an airport/railway station shuttle service?
Wecan arrange a private transfer for you. Please contact us in advance for rates and booking.
Whatlanguages are spoken at the reception?
Ourteam speaks French, English, Arabic, Creole, German, Turkish and Spanish.
accessibility and location
Is your facility adapted for people with reduced mobility?
Yes, the hotel is accessible to people with reduced mobility. We have two PMR rooms located on the hotel's ground floor.
Is therean elevator in the hotel?
Yes, the hotel is equipped with an elevator.
Howmuch does a cab cost from the airport?
Thecab fare from Paris-Orly airport is around €45-50, and from Paris-CDG, around €60-65, depending on traffic.
Whichmetro station is closest to the hotel?
Saint Marcel station (M5) is 50m from the hotel.
spaces: restaurants and events
Does the hotel have a restaurant?
We don't have a restaurant, but we'll be happy to recommend nearby establishments.
Does thehotel have a terrace?
Wehave a small sunny terrace, ideal for enjoying breakfast, afternoon tea or an evening cocktail.
Does thehotel have a meeting room?
Wedon't offer meeting rooms, but we can recommend nearby establishments.
Family stay
Can 3 people stay in a double room, for example?
No, unfortunately we can only accommodate 2 people and a baby up to 2 years old in all our rooms.
IfI'm traveling with a child, can I request a cot?
Yes, a cot can be provided free of charge, on request, for children aged 0 to 2.
Is itpossible to request an extra bed in my room?
No, it is not possible to have an extra bed in the room.
