Frequently asked questions

What are the check-in/check-out times?
‍Check-in is possible from 3:00 pm and check-out is until 12:00 am. You can contact the hotel if you would like an early check-in or late check-out.

Can I benefit from a late check-out?
Late check-out is possible subject to availability. Please ask at reception.

Is the room rate per person or per room?
Our rates are per room, regardless of occupancy (subject to maximum capacity).

Are tourist taxes included in the price?
Tourist taxes are not included in the room rate and must be paid on site.

Is breakfast included in the price?
This depends on the package you choose when booking. Some include breakfast, others do not.

When is breakfast served?
Breakfast is served every day from 6.30 a.m. to 11.00 a.m.

Is it possible to leave luggage at the hotel before arrival or after departure?
Yes, we offer a free luggage storage service for our guests before check-in or after check-out.

Can I request a specific room number?
We will do our best to accommodate your preferences, subject to availability.

How can I specify a special request?
You can add your request in the space provided at the time of booking, or contact us directly by e-mail or telephone.

How can I cancel or modify my booking?
Cancellation and modification conditions vary according to the rate chosen. Please refer to your booking confirmation or contact us.

Which credit cards do you accept for payment?
We accept all major credit cards: Visa, Mastercard and American Express.

Does the hotel accept vacation vouchers?
Yes, we accept ANCV vacation vouchers for direct bookings.

Does the hotel offer smoking rooms?
No, the entire establishment is non-smoking.

Is Hotel x committed to an ecological approach?
Yes, we adopt an eco-responsible approach with concrete actions: reduction of plastics, waste sorting, energy savings, etc. We have held the Clef Verte label since 2024.

Are all rooms equipped with a safe?
We have safes in all our rooms.

Are pets allowed in your establishment?
We accept pets for a deposit of €250, which is returned on check-out if there is no damage to the room.

Does the hotel have a parking lot?
The hotel does not have its own parking lot, but you'll find the Interparking (17€/24h) just a 3-minute walk away.

Where is the nearest electric car charging station?
The nearest electric car charging station is at the Interparking.

Do the bathrooms have baths or showers?
It depends on the room you choose. Some have baths, others showers. Please contact reception to specify your preference.

Does the hotel have a restaurant?
We don't have a restaurant, but our bar offers a selection of homemade antipastis for you to try!

Does the hotel have a terrace?
We'd be delighted to welcome you to our rooftop terrace on the 3rd floor of the hotel.

Does the hotel have a gym?
Yes, we have a fitness center with several cardio and muscle-strengthening machines.

Does the hotel have a spa?
The hotel does not have a spa.

Does the hotel have a meeting room?
We have a daylight seminar room that can accommodate up to 40 people. Please book ahead!

Does the hotel have wifi access?
Yes, wifi is free and available throughout the hotel.

Are all rooms air-conditioned?
Yes, all our rooms are air-conditioned.

Is there a direct dial telephone in the room?
No, we don't have a telephone, but a QR CODE is available so you can contact reception directly.

Is there an airport/train station shuttle service?
Yes, thanks to the link https://new.transfersforhotels.com/fr/h/paris/hotel-wallace-paris you can book your transfer directly.

What languages are spoken at reception?
Our team speaks French, English, Spanish and Italian.

Is your establishment suitable for people with reduced mobility?
Yes, the hotel is accessible to people with reduced mobility. We have two PMR rooms located on the hotel's ground floor.

Is there an elevator in the hotel?
Yes, the hotel is equipped with an elevator serving all floors.

How much does a cab cost from the airport?
A cab from Paris-Orly airport costs between €45-50, and from Paris-CDG around €60-65, depending on traffic.

Which is the nearest metro station to the hotel?
The nearest metro stations are Cambronne on line 6 and Emile Zola on line 10, both a 4-minute walk away.

Does the hotel have a restaurant?
We don't have a restaurant, but our bar offers a selection of homemade antipastis for you to try!

Does the hotel have a terrace?
We'd be delighted to welcome you to our rooftop terrace on the 3rd floor of the hotel.

Does the hotel have a meeting room?
We have a daylight seminar room for up to 40 people, so please book ahead!

Can 3 people stay in a double room, for example?
No, you need to book a connecting room, made up of two standard rooms.

If I'm traveling with a child, can I request a cot?
Yes, a cot can be provided free of charge, on request, for children aged 0 to 2.

Is it possible to request an extra bed in my room?
No, it is not possible to have an extra bed in your room.